Cross-Border Trade and E-commerceOpen Access
Cross-Border Trade and E-commerce is an international peer-reviewed journal that publishes original and high-quality research papers in all related areas. All papers published will be open access to all readers. To build a platform for scientific research and academic exchange for scholars, focusing on the development and research, introducing worldwide research, theory and practice, and promoting international exchanges.
ISSN: N/A (Print)
Frequency: Bimonthly
ISSN: 2832-353X (Online)
Website: https://doi.org/10.55571/cte
Email: cte@4dpublishinggroup.com
Indexing and Abstracting: Google Scholar; CrossRef; ResearchBib; WorldCat; CiteFactor
Email: cte@4dpublishinggroup.com
Indexing and Abstracting: Google Scholar; CrossRef; ResearchBib; WorldCat; CiteFactor
Research on the Relationship between Tourism Logistics Service Quality and Operators' Satisfaction
DOI:https://doi.org/10.55571/cte.2022.05015
Authors:Chu-ling Chen
Affiliation: School of Culture, Tourism and Geography Guangdong University of Finance & Economics Guangzhou, Guangdong, China
Information:Cross-Border Trade and E-commerce, May 2022 Vol.1, No.1, pp 42-51
Authors:Chu-ling Chen
Affiliation: School of Culture, Tourism and Geography Guangdong University of Finance & Economics Guangzhou, Guangdong, China
Information:Cross-Border Trade and E-commerce, May 2022 Vol.1, No.1, pp 42-51
Abstract:The theoretical research of tourism logistics service is relatively lagging behind, and the lack of systematic method analysis is not conducive to the further development of tourism logistics. In order to explore the relationship between tourism logistics service quality and its constituent dimensions and operator satisfaction of tourism destination, this study constructs a structural model framework between service quality, consumer emotion, consumer cognition and operator satisfaction, collects data by questionnaire survey and conducts empirical research.
Keywords:Tourism logistics; Service quality; Operator satisfaction; Consumer emotion; Consumer cognition
Cite This Article:Chen C. L. (2022). Research on the Relationship between Tourism Logistics Service Quality and Operators' Satisfaction. Cross-Border Trade and E-commerce, May 2022 Vol.1, No.1, pp 42-51
Keywords:Tourism logistics; Service quality; Operator satisfaction; Consumer emotion; Consumer cognition
Cite This Article:Chen C. L. (2022). Research on the Relationship between Tourism Logistics Service Quality and Operators' Satisfaction. Cross-Border Trade and E-commerce, May 2022 Vol.1, No.1, pp 42-51
